Second time

I just lost 5000 chips in a S&G tournament because it would not load. This is the second time it has happened. I did not receive a refund of the 5000 chips the first time. PLEASE credit my account with 10,000, the amount I paid but never got to play.

Refund requests must be sent to or via the support (?) via the top of the page.

When you say it didn’t load how do you mean? Can you explain the problem please?