Why was the pot not split?

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1

hand #70096295 another player and i had 3 fours…why did we not split the pot?thanks

2

Copy from chat box "Dealer: noron shows Three of a Kind, Fours [ 4d 4h 4c Ks Qc ]

Dealer: soulman96067 shows Three of a Kind, Fours [ 4d 4s 4c Ks Js ]"

he got

4-4-4-K-Q you got

4-4-4-K-J

in poker, the other cards count too, he got higher (the Q) “kicker” we call it.

This not mentioned in the “help” section, I ask the staff include this rule, common missunderstanding/mistake .

ATB