Why have my royal/straight flush awards not been awarded to me?

I played a couple of hands two days ago and I got a straignt/royal flush. But I haven’t received my rewards for these best hands. Can someone please help me with this problem?

Any chance thet was a royal table?

Hand number would be nice to check…


Da_bomb, did you make a note of the hand id? Was it in a ring game or tourney, and was it hold’em, omaha or royal? Was the hand revealed to the table? Or did you fold or muck it?

This reply was created from a merged topic originally titled why haven’t I received my awards for best hand yet?. Yesterday I had a straight flush and a royal flush in playing two ring games. But I have yet to receive my best hand rewards. Can someone please help me with this?