There's a frozen table in bounty brawl 10:00pm 4-6-14. they aren't playing and don't lose . can I get a refund of entry fee?

there’s a frozen table in bounty brawl 10:00pm 4-6-14.

they aren’t playing and don’t lose .

can I get a refund of entry fee ?

Hi saulgoode, 

Sorry for the trouble with this tournament. This was one of a few tourneys we had issues with over the weekend – our team is working on fixing the problem and refunding the buy-ins for everyone that was affected. We hope to have everything sorted out by the end of the day. Thanks very much for your patience. 

Cheers,
Lesley

The players from this tournament who were stuck and didn’t win prizes got refunds. The players who missed out on prizes because the players who were stuck finished higher than them, have been awarded their prizes. Unfortunately I can see you would have finished 6th, and the prizes for this tournament were only awarded to the top 5. So you narrowly missed out. All the same, given you took the trouble to post this topic about it, I’ve refunded your buy-in.