No payout on wining hands omaha Hi/Lo

Who has experienced a winning low hand and only a payout to the HIGH hand in Omaha HI/LO?

Low hands must contain five unpaired cards - three from the board, two from your hand - no higher than 8. Otherwise, the low hand does not get paid out.

Mercedes, Do you have the replay of the hand. Many times I need to go back to the replay to see why I lost. It is always correct. I’m just slow.

are you counting lo correctly ? ie; start with your highest card and counts back to the lowest.
example - 7432A beats 8432A this used to drive me crazy when I first started playing hi/lo