Screen goes straight to landscape without chat visibility. Is this a bug?
Depending on the Android tablet you’re using, the resolution might not display the desktop version of the site, and might trigger the mobile version which does not include chat. Do you mind sharing what kind of Android tablet you own and its specs in terms of screen size? You can respond here with the information or send it to firstname.lastname@example.org whichever you prefer.
Looking forward to your response.
The table is a Galaxy Tab A8 SM-X200.- 10.5" Android 11. WiFi only.
Thanks for the information @Pheopharaoh! I passed it along to our Tech Team, and I’ll follow up here as soon as I hear back.
I just heard back from our Tech Team and they advised to use Chrome as your browser if you’re not using that already. If you’re already using Chrome and the chat is still not visible, please switch to the desktop version by clicking the 3 dots beside the browser url bar and selecting “Desktop site.” If you’re still encountering any issues, please send us a screenshot so I can send to our Tech Team.
Followed instructions. When opening a ring game table I get the black screen showing portrait to landscape mode. If I rotate the tablet I gat a "Tap to continue to full screen mode. Nothing happens until I tap the screen. Then it goes to fullscreen mode with no chat. No ability to resize the screen. It works fine on my old tablet.
Hi @Pheopharaoh! Thank you for giving us details. Do you mind sending us a screenshot so I can send it to our Tech Team? They are unable to replicate the issue with the information you provided.
Our Tech Team also wants to add that your tablet appears to being detected as a phone. Do you mind going to this URL: https://www.whatismybrowser.com/detect/what-is-my-user-agent/
Please send us the part that looks like this:
Thank you for sending those screenshots @Pheopharaoh - I sent them to our Tech Team so they can debug. I will let you know as soon as I hear back.