Missing chips

Todd: the account you had on GetSatisfaction before, do you remember signing up for it yourself? Or was that automatically created for you?

Tonyh121: did you take a note of the hand id, so we can check the replay? Or did you say anything in the chat at the time (that we can search to find the hand)? It’s highly likely you misread the hand as we’ve had no reported problem in the hand evaluator for as far back as I can remember

onedollar: you definitely will, taking a little bit longer, but should be all fixed well before the end of the hour. You’re totally safe to play in the meantime, but feel free to wait if you prefer. Oh and thanks for the kind words! =)

Good news - the delayed transactions have all now been processed now and so all missing chips are now safely back in your bank balance.

Sorry for the disruption and thanks for your patience!

ps. We also discovered that daily bonuses were affected at the same time (12:21 and 14:05 EDT) and these have now been awarded.

pe data de 15.11.2013 ora 22.08 am trimes sms la nr.1270 cu text platesc si urma sa primesc 33400 de chips,am asteptat 1 ora si nimic,am retrimes sms am fost taxat de 2 ori si pana azi 16.11.2013 ora 11.17 nu am primit nimic…zero. astept o explicatie la adresa mea

adilove32@yahoo.com

Hi ady_boss

I’ve sent it to the staff for you and asked to take a look at it. Greetings Happiness.

Today, about 2 minutes ago, clicked on QuickPlay for the first time ever to see how it works, and it brought me to table GERMANRELIABILITY. I didn’t play a hand, just closed the window, and when I went to play on a different table, my balance was down from 138,000 to 0.

Tech team is working to solve it at the moment. As soon as it is solved your chips will be back.

Sorry for the inconvenience:(

Just for the record I was on a Royal poker 10/20 and won 13,000 and change and they r not showing up on my account.

lost chips?

This reply was created from a merged topic originally titled missing chips. was playing German Reliability - was adding chips screen froze and when I left table my chips were not put back

This reply was created from a merged topic originally titled cant play at all. now because of non updating the only way I can play is buying more chips and am not - have already spent a ton in last 2 weeks -

This reply was created from a merged topic originally titled wrong wrong wrong. now it kicked me off - iwas trying to go all in then because it has not been updating I didnt have enough chips to get back on table = thats 2 of em and has cost me chips

This reply was created from a merged topic originally titled how do i leave table and keep balance.

We’re experiencing another delay with chips being returned to the bank when leaving the tables. I’ll keep posting updates on the main site, but for now we know that it’s affected when players leave ring game tables and also daily bonuses.

As happened about two weeks ago, transaction are simply delayed and awaiting processing. We’re trying to understanding what’s causing the problem, but rest assured all transactions WILL be processed shortly (no chance of any player losing a single chip).

Delayed Account Update #3

We’ve now fixed the issue with delayed transactions. If you’re leaving a table, your chips will now appear immediately in your bank.

ALL delayed transactions are now been processed and chips safely escorted back to their owner’s bank accounts.

On behalf of the team, sorry for the disruption today. We’ll be doing everything possible to avoid this happening again :confused:

All transactions now processed - thanks for your patience.

That was pretty fast. Thanks. Was it the table or pressing the QuickPlay button?

No, it was not the “quick play” button, the problem was if you left the table the chips were not added back to your bank. Glad it is solved:)

Final update - 25 players experienced a slightly longer delay (after I posted my last message), but thankfully all their delayed transactions are now processed too.

This reply was created from a merged topic originally titled FOR A MOD. Hello, I was playing Habour brigde 2 and 68,000

or so never left table with me, then 10 minutes later went in sat down they showed, played a few hands and left and then was charged for the chips again

??? 11am ET

We had further issues last week, but they’ve now all been resolved. We audited the bank records and made sure any chips not returned immediately, did end up getting returned. Hence, your bank balance should now be correct - if for any reason you disagree do let us know and we’d be happy to take a look at your account.