Japanese Sea 2 has frozen. I was one of the players and can not get chips back. Please could you resolve. Thank you

During the game at Japanese Sea 2 (Hold’em), it suddenly froze and I can not get my chips back.

Sorry to hear that, it could either be a dropped internet connection or we did have an issue around about the time you reported this when we were trying to do a backup on the database. Anyway, I’ve checked your account bank records and they look fine, your chips were returned to you when you left the table. Any more issues just let us know.