Hello need help did not get chips

I won a tourny 175000 points…got the email acknowledging it but it was not automaticaly added to my chip count as it is normally!!
any suggestions

Hi leejac.
Please send this message to support@replaypoker.com, quoting the tournament you were playing, and they will get back to you.

thxs i did

Are you aware that the “points” awarded are NOT the same as the chip payout ?