Given 0 chips for tournament

I just sat down at the FreeRoll tournament. Was given a seat and 0 (NO) chips. Was immediately counted out when the deal took place. Called me in 115th place when i did not even get to play one hand. Did not even deal me in. What is this? Am really angry.

Hi ckkk,

What’s your username on Replay? We’ll take a look and see if we can figure out what happened here.

Cheers, Lesley

I am having the same problem too. I registered for the tournament “Open Happiness” and had not been given one chip. It immediately knocked me out after one hand. Here’s the hand history for the hand I got knocked out of and the previous one where I didn’t participate in, the one I didn’t participate first.

ur right thats unusual

Hi Scrover

I can imagine it is annoying. I forward it to the staff (tech team) of course they will refund the buy-in and investigate / fix the bug.

Greetings Happiness.

Hi Scrover,

Sorry for the trouble during this tournament. It’s a known bug that we’ve had some difficulty tracking down, so I’ve logged your details in our bug ticket. Hopefully we can get this fixed soon, as we know it’s pretty frustrating when this happens.

In the meantime, your buy-in for Open Happiness has been refunded, so you’ll see those chips added back to your balance.

Cheers, Lesley

This has now been fixed, thanks for your patience! =)