Emailing Replay Poker Support

My question is how do u actually get a response from a company rep? U can email until u r purple in the face and u never hear a wword… U message an in house moderator its what they want u to hear based on the way they feel… It reminds me of the commercial with the bearded man saying this is Betty and no cust service but him… we need more acess to people who can make a decision or answer a ???. I see peoples faces and names with employees and it would be nice to actually have them respond to a question or issue… It would be more professional than dealing with 6 same people with red letters typing… Just my opinion… Theres alot of bias on here and its quite obvious and u reps not the Mods need to adress these issues I think

Our staff will not reply to aggressive emails. So make sure if you do email us, you don’t swear or shout in CAPS. You’ll get a much faster and helpful response if you stay calm and explain the issue clearly.

I can’t play, I have sent several e-mails to you and you don’t respond

This reply was created from a merged topic originally titled Why does no one respond when I email support?.

my only recourse is with the FBI fraud division

At just before 8:45 your site took 10,000 chips and wouldn’t let me into the room. This is not the 1st time

Sheree77, did you write this to That’s how to get a response, a review, and a result. It’s fastest if you can provide the hand number. Also, which time zone are you in? That helps too.

yes - just send them the tourney # and they will see the issue and then send your chips back - i have found they are quick to respond on this matter.

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I’m just happy this thread resurrected so I could see the “my only recourse is with the FBI fraud division.”

That might be the most unintentionally funny post I’ve ever seen. At least top five, for sure.


9 years later and I’m still laughing :joy:


#5558597 did not get my chips from this tournament. Hey will be looking to an email from reply poker. I keep getting screwed by reply. That is to bad because the concept of this site is great but your customer service is crape


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Hi @sheree77,

I reached out to you via email, please check your inbox.