I was playing Bankroll Builder today and at approx 1650hrs the table went blank and a reconnecting message came on. I had about 5400 chips at the time. When I was eventually reconnected after about 4 minutes, I was down to 1200 chips. Whats going on? Please dont say its my connection because thats the first thing I checked.
Sorry for the trouble during this tournament. It looks like the cause of the issue was a server restart we had to perform while the tournament was running. It’s not notifying players properly when this happens and we’ve got a ticket in the queue to fix this ASAP. Going forward it’ll be a much smoother process instead of simply disconnecting the table, so stay tuned for improvements.